Welcome to digivyapaari.com
The website listed above, hereinafter referred to as "Website" is operated by the following party:
KCS Edutech Pvt. Ltd. , a company based in India (hereinafter referred to as "Operator")
We understand the importance of providing a transparent and fair refund process to our valued customers. Please read the following refund policy carefully:
Eligibility for Refund
Technical Glitches: Refunds are primarily applicable in cases where the user experiences a persistent technical glitch or issue with our services.
Reporting the Issue: To be eligible for a refund, users must submit a written complaint detailing the nature of the technical glitch.
Time Frame: A refund request will only be considered if the technical issue persists for more than 15 days following the submission of the written complaint.
Investigation: Upon receiving a complaint, our technical team will investigate the issue. The resolution period of 15 days allows us to adequately address and attempt to resolve the reported problem.
Process for Requesting a Refund
Submission of Complaint: Users must submit their complaint in writing via our official email or through the contact form available on our website.
Required Information: The complaint should include the user's full name, account details, a detailed description of the issue, and any relevant screenshots or documentation.
Acknowledgment of Complaint: We will acknowledge the receipt of your complaint within 48 hours and provide a reference number for your records.
Refund Evaluation
Assessment: Our team will assess the complaint to determine if the issue qualifies for a refund under our policy.
Communication: We will keep you informed about the status of your complaint and our findings during the investigation period.
Refund Issuance
Approval: If a refund is approved, it will be processed and credited to the original method of payment within a certain number of business days.
Notification: You will be notified via email once the refund has been processed.
Deductions: The refund will be processed after deducting payment gateway charges, applicable GST, and a standard deduction of ₹100.
Limitations
Refunds are only issued for technical glitches that are directly attributable to our services and not due to user error or third-party services.
This policy does not cover dissatisfaction stemming from our service features or operational aspects that are part of our standard offering.
Changes to the Refund Policy
digibcard.com reserves the right to modify this refund policy at any time. We encourage users to review it periodically.